Legal Requirements
A written Refund Policy needs to fulfill these requirements: Under the Consumer Rights Act 2015 (UK) consumers gain the right to request a refund under specific circumstances.
EU Consumer Protection Laws:
Require clear refund and cancellation terms.
Why This Information is Needed?
Users require a Refund Policy to determine their rights to request refund money.
Key Details to Include
Conditions for Refunds:
The policy establishes refund eligibility periods (users can request refunds within 14 days of cancellation). This information is necessary to meet consumer protection legislation requirements.
Process for Requesting Refunds
Users can submit refund requests through both website platform functions and email communication. Providing users with a simple and transparent process stands as the motive behind this information.
Non-Refundable Services:
The document should include a list of services for which users cannot receive refunds (such as digital downloads).